Recurring monthly and yearly subscriptions
You can cancel future renewal through the available billing controls and Stripe Customer Portal when available. Charges are generally not automatically prorated or refunded solely because you cancel during a billing period.
We may still review a refund request for circumstances such as duplicate charges, unauthorized payments, serious service-delivery failures, or where applicable law requires a refund.
Cella Pro Lifetime
Lifetime Pro refund requests may be submitted within 7 days of purchase. After that window, Lifetime purchases are generally final. We may still review exceptions for duplicate charges, unauthorized payments, serious failure to deliver the purchased service, or where applicable law requires otherwise.
A full refund revokes the associated Lifetime access. A lost payment dispute or chargeback can suspend or revoke Lifetime access consistent with the billing implementation.
How to request a review
Email support@cella-bot.xyz with the Discord server involved, the date of the charge, and any details that may help us identify the purchase. Do not send card numbers, passwords, tokens, API keys, webhook secrets, or other credentials.
Your legal rights
Nothing in this policy removes rights you may have under applicable law. This policy does not promise that every request will be approved or a specific response time.