What we can help with
- Dashboard or bot problems.
- Billing and subscription questions.
- Refund requests.
- Account or privacy questions.
- Security reports.
Helpful details to include
When useful, include the affected Discord server, what you expected to happen, what happened instead, and screenshots or error details. Check screenshots and copied error details for sensitive information before sending them. For billing changes, use Cella's billing controls and Stripe Customer Portal when available.
Keep credentials private
Never send passwords, Discord tokens, Stripe API keys, payment-card numbers, webhook secrets, Supabase service-role keys, recovery codes, or any other credentials to support or in a Discord channel.